Privacy Policy

Hamat Al-Rawasi Electronic Services is committed to protecting the privacy of its customers and website visitors. This policy explains how we collect, use, and protect the personal information you provide through our website or communication apps.

By using our website or services, you agree to the privacy practices described here. If you do not agree, please do not submit personal data through our digital channels.

We need specific data to process government and electronic service requests, which may include: full name, mobile number, email address, company or business name, city, type of service requested, transaction details, and required documents.

We do not collect credit or banking card information through the website. Any government payments are made through official payment gateways authorized by government entities.

We only use your data to provide the requested service, communicate with you about the status of your request, coordinate appointments or delivery, and prepare government applications through official platforms.

We will not use your information for any external marketing or promotional activity without your explicit consent.

We do not sell, rent, or trade your personal data. We only share necessary information with the relevant government authorities to complete your transaction, or with service providers who help us operate our systems and are bound by strict confidentiality.

We retain your data only for as long as necessary to complete the service or comply with legal requirements, after which it is securely destroyed or anonymized.

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted communications, limited employee access, and regular system reviews.

You have the right to access, correct, or request deletion of your data, unless retention is required by law. You may exercise these rights by contacting us via WhatsApp or phone.

If you have any questions about this policy or how we handle your data, you can reach us via WhatsApp at 0595179771 or call the same number. Office address: Abdullah Al-Sharbatly St, Al-Safa District, Jeddah 23454.

We may update this policy from time to time. Please review this page periodically for any changes.